NEW Member Enrolment

IMPORTANT
Please do NOT use this form if you're an existing member (or have previously been a member), this enrolment form is for NEW MEMBERS ONLY.
If you would like to RENEW your membership subscription, please login and follow the payment instructions on the Membership Subscription page.

Subscription Options

Current Subscription Period: January 2020 - January 2021

Associate A

Associate A (Gym)

Associate B

Associate B (Gym)

Associate C

Associate C (Gym)

Country

Family

Family (Gym)

Gym

Intermediate

Intermediate (Gym)

Junior

Junior (Gym)

Life

Life (Gym)

Mini

Mini Family

Mini Family (Gym)

Mini Red

Restricted A

Restricted A (Gym)

Restricted B

Restricted B (Gym)

Senior

Senior (Gym)

Student

Student (Gym)

Temp

Member Details

The following details are required for organising age/gender related events and competitions, as well as affiliations with national and county sporting organisations.

First Name

Surname

Date of Birth

Gender

Contact Details

Please choose whether or not you would like to show your contact details in the Members' Directory which is only accessible to other members when securely logged-in to this website. Your contact details are NOT otherwise accessible to any others on the web as per our Privacy Policy.

Email address*


Mobile phone

Emergency Contact Details

Required for juniors (under 18), optional for adults.

Emergency contact

Emergency phone

Login Password

Please input and remember your login password to access this booking system website. Your username will be automatically generated AFTER you successfully complete this online enrolment and payment process.

Password

Accept Privacy Statement and Booking Rules

Verification Code (stops spam), Type A6B97 here:

Member Booking Rules

  • Members may book courts online 24x7 or may phone the reception desk from 9am onwards.
  • Indoor Tennis courts can be booked up to 21 days prior. When booking 21 days prior, you may only make the booking from 7am onwards.
  • Outdoor Tennis and Squash courts can be booked up to 7 days prior. When booking 7 days prior, you may only make the booking from 7am onwards.
  • Members with "Restricted A" and "Restricted B" subscriptions may only book courts Monday - Friday 9am - 5pm (last start time 4pm finishing 5pm), and Saturday - Sunday from 6pm onwards.
  • Junior members may only book courts at off peak times.
  • Senior members may only book 1 court for a maximum of 2 hours.
  • All members should show their playing partners/opponents on the booking sheets (click "select opponent" after booking the court).

Booking Fees

  • The court booking fees are shown on the booking sheets.
  • On the day, the Junior "walk-on" rate for indoor tennis is £2 per 30 minutes, and this can only be booked and paid for at the reception prior playing.

Booking System Accounts

  • Each member has an account within this booking system.
  • You must have credit in your booking system account in order to book Indoor Tennis and Squash courts (credit not required to book Outdoor Tennis courts).
  • You can credit your booking system accounts as follows:
    • Buy credit online with any debit or credit card. The payment will be processed by SagePay and your booking system account will be credited automatically.
    • Buy credit at the reception desk.
    • The minimum top-up is £10 (online or reception desk)

Cancellation & Refund Policy

  • All members should cancel courts that they can not use as soon as possible.
  • Indoor Tennis:
    • The booking fee is automatically refunded if the court is cancelled at least 1 day prior.
    • 50% refund if the booking is cancelled on the same day, however, the booking system will automatically refund 100% if the same court is re-booked by another member.
    • There is no refund when the court remains booked and un-used ("no-show").
  • Outdoor Tennis:
    • The cancellation and refund policy is not applicable as there are no booking fees.
    • However, please do not book outdoor tennis courts unless you've already arranged to play with another member.
  • Squash:
    • The booking fee is automatically refunded if the court is cancelled at least 48 hours prior to the start time.
    • Within 48 hours, the booking fee will only be refunded if the same court is re-booked by another member.

Guest Fees

  • When playing a guest, members MUST:
    • Select "GUEST Adult £5" or "GUEST Junior £2.50" as the playing partner/opponent to show on the booking sheet.
    • The system will automatically add the £5 or £2.50 Guest Fee to the booking fee already paid.
    • If you're no longer playing a Guest, you can change your playing partner/opponent to a member, and the booking fee will automatically revert to the normal rate (and your account will be credited).
    • This can be done when you book the court or any time before playing.
    • If you forget to select Guest as the playing partner/opponent before playing, then please be sure to use the facility to "Transfer Credit" to the appropriate "Guest Adult £5" or "Guest Junior £2.50" accounts on this system.
    • You only need to select 1 guest fee per booking when you've booked consecutive time slots, such as 3 x 30-minutes of tennis, however, please be sure to select 1 guest fee for each guest.
  • Members are not allowed to bring the same guest more than once in the same calendar month, and thereafter should encourage their guests to join the club.

Privacy Policy

Information Commissioner's Office

HBI Consulting Ltd,
trading as MYCOURTS ™,
is registered with the Information Commissioner's Office
for the handling and processing of personal data in compliance with the Data Protection Act 1998 and General Data Protection Regulation (GDPR)
Registration Number Z2086258.

This privacy policy sets out how Newlands Lawn Tennis Club and MYCOURTS™ (HBI Consulting Ltd) uses and protects any information that you give when you use this booking system website.

MYCOURTS and Newlands Lawn Tennis Club are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

MYCOURTS and Newlands Lawn Tennis Club may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is currently effective.

What we collect

We may collect and/or hold the following personally identifiable information:

  • first name and surname
  • contact details: home, work and mobile phone numbers, and email address
  • postal address
  • website login details
  • data as a result of your activity on this website (court bookings and cancellations, fitness class bookings and cancellations) or as a result of your participation as a member of Newlands Lawn Tennis Club (internal league positions and tournament results, for example).

Security

We are committed to ensuring that this information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

  • Access to this website is restricted to currently active members only with a secure login process.
  • The transmission of data on mycourts.co.uk is secured with HTTPS/TLS.
  • It is the responsibility of Newlands Lawn Tennis Club to manage the Members Database and to ensure that only currently active members are given access to this website.
  • MYCOURTS warrants that there is no personally identifiable information on this website which is systematically visible or accessible to non-members or other users of the World Wide Web, and that any personally identifiable information can only be accessed by members who are securely logged-in to this website or by Newlands Lawn Tennis Club's Administrators.
  • The Newlands Lawn Tennis Club Administrators may use MYCOURTS to publish web pages and broadcast email messages with content visible and accessible to all on the World Wide Web which may contain information about Newlands Lawn Tennis Club and it's members. It's the responsibility of Newlands Lawn Tennis Club Administrators to manage these web pages and content.

Information which is available to logged-in members

This website is a court reservation system and Members' Directory with individual Profile pages which share the following personally identifiable information amongst members of Newlands Lawn Tennis Club but only when securely logged-in.

  • Booking Sheets which display the names of the members who reserved the courts and of other members selected as "playing partners/opponents" for the bookings.
  • Members' Directory with links to the members' individual Profile pages.
  • Member Profile pages which include first name, surname and other information, which may have been voluntarily added to the website by the member, such as phone numbers, email address, and profile images.

This website is also used to manage squash, tennis, badminton, and table tennis competitions such as Internal "Box" Leagues and Tournamennts which share the following personally identifiable information amongst members of Newlands Lawn Tennis Club but only when securely logged-in.

  • Internal League positions and match results.
  • Tournament positions and match results.

What we do with the information we collect

We require this information in order to provide this website, in particular for the following purposes and for the mutual benefit of all members.

  • The main purpose of this website is to provide a court and fitness class booking system, as well as Internal League and Tournament competitions.
  • When you reserve courts, your name will be displayed on the Booking Sheets -- but only to securely logged-in members.
  • When other members book a court and select you as a "playing partner/opponent", your name will be displayed as such on the Booking Sheets -- but only to securely logged-in members.
  • The booking system itself will send you transactional emails to confirm you have reserved or cancelled courts. In addition, you may also subscribe to receive automatic email alerts when courts are cancelled by other members.
  • If you use the facility to "Transfer Credit" to share court booking fees, your name will be shown to the member to whom you've transfered credit, and the system will send an email notification to confirm the transaction.
  • If you provide consent to show your contact details (phone numbers and email address only), your contact details will be shown in the Members Directory -- but only to securely logged-in members.
  • If you participate in the Internal Leagues, your name, league number and position will be displayed on the Internal League pages -- but only to securely logged-in members.
  • If you participate in Tournaments, your position will be published on the tournament bracket -- but only to securely logged-in members.
  • If you "opt-in" to receive Newlands Lawn Tennis Club's email Newsletter, designated System Administrators may use your email address to send you email Newsletters which may contain promotional content about the club. These email Newsletters always contain a link to "unsubscribe", and you may also opt-in/opt-out by adjusting your Email Settings when logged into this website.
  • Newlands Lawn Tennis Club may also send you routine service messages relating to your membership contract.

MYCOURTS and Newlands Lawn Tennis Club may use the information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Analyse court usage and fitness class particiaption.
  • Internal record keeping.
  • We may use your information to provide services related to your membership contract, and to improve our products and services.
  • We may also occasionally use your information to contact you for research purposes in order to customise the website according to your interests.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • If you do not want your name to be displayed on the Booking Sheets, then you can login and adjust your Privacy Settings and follow the link and instructions to "stop your name appearing on the Booking Sheets". Alternatively, you can contact Newlands Lawn Tennis Club's Administrators and request to be removed from the Booking Sheets. In either case, you will not be able to use this website to reserve courts, and you will also be asked to cancel any court bookings you may be holding on the system.
  • If you want to remove your contact details from the Members Directory, you can login to this website and adjust your Privacy Settings and show your contact details as "ex-directory".
  • If you do not want your name to be displayed on the Internal Leagues and Tournaments, then you must contact Newlands Lawn Tennis Club's League Organiser or Tournament Organiser and request to be removed from the Leagues or Tournaments.
  • If you do not want to receive club's email Newsletter, then you can either follow the "unsubscribe" links at the bottom of the messages, or you can log in to this website and adjust your Email Settings for email Newsletters.

MYCOURTS and Newlands Lawn Tennis Club will not sell, distribute, lease or transfer your personal information to third parties unless we have your permission which will be sought in each instance unless required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and General Data Protection Regulation.. If you would like a copy of the information held on you please write to Newlands Lawn Tennis Club (see address below). A small fee may be payable.

If you believe that any information we are holding on you is incorrect or incomplete, please login and adjust your Privacy Settings and contact details or contact the Newlands Lawn Tennis Club Administrator(s) as soon as possible.

How we use cookies

A cookie ("HTTP cookie") is either a small text file that is stored on your hard drive, or some information that is stored in memory until you close your browser. Any given website can only store and read its own cookies; it cannot read a cookie set by another website, nor can it inject information into cookies set by other websites. Please click here for more information about cookies on Wikipedia.

  • In order to provide a secure and personalised system, MYCOURTS uses non-persistent "authentication cookies" which only lasts for the duration of your session with this website. Your web browser will normally delete session cookies when it quits this website, and your "authentication cookie" will be removed from the MYCOURTS server when you click the link to "logout".
  • When you check "Remember Login" prior to logging-in to this website, a "persistent cookie" will be stored on your computer to remember your login details. DO NOT USE THIS FEATURE ON A PUBLIC OR SHARED COMPUTER. This persistent cookie will normally be saved on your hard drive and used by the website to fill-in your login details for future visits.
  • MYCOURTS and Newlands Lawn Tennis Club may also use cookies to improve this website and booking system and in order to tailor it to your needs or to remember information about your preferences.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and, in some cases, this may prevent you from being able to login to this website.

Links to other websites

This website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

About this squash & tennis court reservation system

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Copyright © 2005-2020 HBI Consulting Ltd